Website information
Privacy policy
How On Point Mechanical handles information submitted through this website.
Last updated: 2 August 2026
Who controls your information
On Point Mechanical Ltd is the data controller for information submitted through this website. Company number 13689854. Registered office: 57 Southend Road, Grays, Essex, RM17 5NL. Privacy enquiries can be sent to enquiries@onpointmech.co.uk.
Information we collect
We collect information that you choose to provide, including your name, email address, telephone number, project postcode, enquiry details, preferred contact method and any supporting photographs or PDF documents. Our hosting provider may also process basic technical information such as IP address, browser information and request logs for security and service operation.
How and why we use it
We use enquiry information to assess the work, respond to you, prepare quotations, arrange surveys and administer any services you ask us to provide. Our lawful bases are taking steps at your request before entering into a contract, performing a contract and our legitimate interests in operating and protecting the business and responding to genuine enquiries.
Who receives the information
Information may be processed by service providers that support website hosting, secure email delivery, document storage and professional business administration. We do not sell personal information. We only share it with other parties where necessary to handle your enquiry, deliver agreed work, comply with the law or protect legal rights.
International processing
Some technology providers may process information outside the United Kingdom. Where this occurs, we require an appropriate legal safeguard recognised under UK data-protection law, such as an adequacy regulation or approved contractual protections.
How long we keep it
General enquiries that do not become projects are normally retained for no longer than 24 months. Information connected with quotations, contracts, completed work, warranties, tax or legal obligations may be kept for longer where reasonably required. Supporting files are deleted when they are no longer needed for the relevant purpose.
Your rights
Depending on the circumstances, you may ask for access to your personal information, correction, deletion, restriction, portability or an objection to processing. You may also withdraw consent where consent is the applicable basis. Contact us using the details above. We may need to verify your identity before acting on a request.
Complaints
Please contact us first so we can try to resolve a concern. You also have the right to complain to the Information Commissioner’s Office, the UK supervisory authority for data protection.